Find Answers to Common Questions
Frequently Asked Questions and Information
It's important that we know in advance if you plan to set up on grass or concrete. Inflatables can ONLY be operated safely if they are secured and anchored properly. We bring proper equipment depending on where the unit will be set up. If you make changes, please let us know (especially from grass to cement) to ensure our Drivers will have the proper equipment. Last minute changes could result in MAJOR set up delays.
WOW! Party & Events is not liable for any damage done to your sprinkler system. You are responsible for letting our Drivers know where it is to avoid any damage.
Drivers can NOT go up and down stairs and/or hills, etc. Set up location must be easily accessible from the delivery truck. IF a driver deems it safe to deliver with terrain issues, there will be an additional fee.
WARNING: INFLATABLE UNITS MUST NEVER BE USED WHEN WET INSIDE (except for waterslides) and/or WHEN WINDS ARE 15 MPH OR MORE. Inflatables become very slippery and dangerous when wet. In these situations the inflatable unit MUST be evacuated and deflated until the winds die down and/or the rain stops. Once the storm passes re-inflate the unit and dry off the inside before using the unit again.
Refund Policy: During uncertain weather conditions, if Customer agrees to keep the unit for the term of the rental agreement and it begins to rain and storm AFTER unit is DELIVERED and SET UP, there will be NO refunds, NO rain checks, NO concessions. There will also be no refunds if we have to remove a rental piece or shut down an event early in case of unsafe conditions, including but not limited to Inclement Weather.